Director, Client Services at DSPolitical

Director, Client Services

About the Role:

We’re looking for a Director, Client Services to join our team! This role provides strategic and operational leadership across the department, overseeing a portfolio of accounts, supporting senior staff development, driving departmental goals, and ensuring outstanding service delivery. The Director plays a key role in setting vision, driving efficiency, and scaling impact.

About DSPolitical:

DSPolitical pioneers the integration of data and technology to deliver efficient and effective digital advertising campaigns for Democratic and progressive candidates, causes, and issues. As a digital media agency, DSPolitical creates solutions tailored to reach target audiences in both public affairs and political arenas.

DSPolitical is committed to diversity and recruiting team members from a wide range of backgrounds. We are an equal-opportunity employer and encourage applicants of all races, colors, gender identities, religions, ages, sexual orientations, national and ethnic origins, disabilities, marital status, veteran status, and other backgrounds. Employment is contingent on a background check.

Essential Functions & Responsibilities:

• Lead departmental strategy and guide execution of major accounts
• Supervise Associate Directors and align account teams
• Implement performance standards, workflows, and service models
• Collaborate with leadership across Engineering/Products, Programmatic Trading, Media Planning, and Business Development
• Monitor and improve client satisfaction, retention, and revenue growth
• Own departmental reporting and performance tracking
• Facilitate professional development programs for staff
• Serve as executive escalation point for complex client issues
• Contribute to annual planning, budgeting, and hiring decisions
• Submit timesheet approvals and expense reports on time
• Perform other duties as assigned

Minimum Qualifications & Skills:

• 8+ years of client services experience in advertising, public affairs, or digital media (preferred)
• 4+ years in people management with oversight of managers and cross-functional teams (preferred)
• Proven success in scaling teams, improving systems, and driving results
• Excellent strategic thinking, facilitation, and executive communication skills
• Experience in fast-paced, high-growth environments

Compensation & Benefits:

• Base salary: $90,000 – $120,000 annually, dependent on experience and skills
• Open paid time off
• Paid leave for new parents
• Health insurance (including dental and vision)
• Flexible Spending Plan
• Employee Assistance Program
• 401(k) with company matching
• Student Loan Repayment Program
• Professional development opportunities
• Rewards and recognition programs
• Mobile phone & internet reimbursement

Office Hours & Work Environment:

This position is based in Washington, DC, but remote work is available in other states. The office operates on a hybrid model with many team members working fully remotely. Standard hours are 9:00 a.m. – 5:00 p.m., Monday to Friday, with evening/weekend work as required.

Apply Now:
Click here to apply

DSPolitical encourages exceptional candidates from all backgrounds to apply.

DSPolitical is an equal opportunity employer.